Privacy Policy

Last Amended: January 7, 2021

This privacy policy explains how we use any personal information we collect about you when you sign an agreement with MFX Systems Ltd to provide products and services.

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you agree to any of our IT products or services. We also collect information when you enter into communication with us. The personal information we collect may include your name, address, email address, IP address, phone number or other personal information supplied by you.

How will we use the information about you?

We collect information about you to service support requests, process orders, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.

We may need to forward your details on to third party suppliers/providers to service requests and fulfil orders. Examples would be application support (that you may already has an agreement with) and hardware/software distributors (that you may not). This information is typically used to provide the third party with a point of contact or delivery address.

In processing an order or service, we may also send your details to, and also use information from credit reference agencies and crime prevention agencies.

Upon service termination, non-statutory required data is deleted within 30 days of the termination date. A statutory example where data needs to be held for longer would be Financial data for both Limited Companies and Sole Traders would be kept for 6 years from the end of the last financial year.

Protection

Physical access to hosted systems is restricted to MFX Systems Ltd support staff only. Remote access to hosted systems is restricted to MFX Systems Ltd support staff only. Third party access is  sometimes arranged for, and in conjunction with, the end customer; usually for the purpose of application support.

Some personal data, e.g. customer support tickets, may be held outside of the UK. Having reviewed our suppliers and partners we are assured that they offer sufficient guarantees that their services meet the technical and organizational requirements of GDPR.

Marketing

If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the MFX Group.

If you no longer wish to be contacted for marketing purposes, please send an email to marketing@mfxsystems.co.uk.

MFX Systems Ltd will not share your information for marketing purposes with companies outside MFX Systems Ltd or its associated companies.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. To do so please contact us either by email at support@mfxsystems.co.uk or by post to MFX Systems, Crown House, Home Gardens, Dartford, Kent, DA11DZ.

Cookies

In relation to our website: Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.

Other websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you. We can be contacted on 0203 405 1750 or at hello@mfxsystems.co.uk.